Attempt
The learner is expected to begin, even when the work is unfamiliar or difficult.
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XVC is for learners and families who are prepared to participate until learning becomes mastery.
These Terms and Conditions establish the basis of the learning relationship: what Internet Learning Solutions provides, what learners and responsible adults undertake, and how XVC accounts, subscriptions, resources and participation-based programmes are governed.
Read this first
These terms are the first stop before a family applies.
XVC may not suit every learner or family. It is intended for people who understand that buying access does not transfer responsibility for learning to a website, tutor, teacher or artificial-intelligence system.
A learner does not need to begin as a top achiever. Struggling is allowed. Repeated attempts are allowed. Asking for help is encouraged. What is required is meaningful participation, honest effort and a willingness to continue.
Parents and guardians should proceed only if they are prepared to provide appropriate oversight and to judge the programme fairly in the light of the learner’s actual participation.
You do not have to arrive exceptional. You must be willing to participate in becoming capable.
The educational standard
Access is immediate. Mastery is earned.
Correct
Mistakes are part of learning. They must be examined, corrected and used to guide the next step.
Persist
Progress may require repeated attempts, practice, support and productive struggle.
Own the outcome
Learning is demonstrated through understanding, application, explanation and creation—not merely access to an answer.
Do more than average
When everyone can access the answer, the difference lies in what a person is willing and able to do with it.
“Do more than average to be more than average” is not a judgement about intelligence, talent, background or present achievement. It expresses a principle of growth: people often distinguish themselves by doing more than the ordinary minimum through consistency, correction, persistence and ownership.
Natural ability may help, but sustained work often becomes the greater advantage. In an AI-supported world, widely available information is less likely to be the true differentiator. The scarce ability is to question, verify, understand, apply and create from that information.
XVC is designed especially for learners and families who recognise that merely floating through school may become increasingly disadvantageous, and who are prepared to develop the habits that make knowledge useful.
Friction Before Access
FBA is the preferred XVC standard.
Real learning normally involves effort, repetition, correction, uncertainty and productive struggle. XVC brings these ideas together in the principle of Friction Before Access.
FBA is not artificial difficulty for its own sake. It is the requirement that the learner engage with the work before relying on the convenience, support or benefits that follow from it.
In a formal FBA Earned Membership, continued access, reduced pricing or included benefits may depend on stated weekly participation and mastery requirements. Pedagogical Engineers and other participants in the XVC environment may also be required to uphold this standard where it applies to their Channels, programmes or learner relationships.
Friction before access. Effort before mastery. Ownership before outcome.
The distinction that matters
Difficulty is allowed. Non-participation is not the same thing.
A learner who is struggling
May make mistakes, need many attempts, ask for help, work slowly and require repeated explanation. This learner is participating in the process as intended.
A learner who is not participating
May avoid the work, copy answers, repeatedly ignore remediation, miss stated requirements without engagement or create a false appearance of effort.
How XVC responds
Support is not withdrawn because a learner finds the work difficult. Participation-based access may be suspended, reduced, withdrawn or not renewed where the agreed participation standard is not met.
What XVC undertakes
We provide the agreed learning structure with reasonable care.
Educational systems and routes
Depending on the chosen service, XVC may provide diagnostic assessments, reports, guided remediation, practice, videos, SOTS routes, AI-supported guidance, PE Channels, XVC Club access and Human Tutor Fallback where included.
Honest administration
Internet Learning Solutions aims to administer accounts, access, reports, payments, support and resources accurately and fairly.
Reasonable correction
Errors, omissions or technical defects may occur. Where a genuine problem is reported, XVC may investigate, correct, replace, clarify or otherwise address it as reasonably appropriate.
No guaranteed academic result
XVC supports learning but does not guarantee marks, promotion, admission, qualification or mastery. Results depend on many factors, including participation, prior knowledge, practice, school context and oversight.
Shared responsibility
The system provides the route. The learner still has to walk it.
Learner responsibilities
Learners must attempt work honestly, use feedback, follow required remediation, practise where necessary, avoid copying and take increasing ownership of the result.
Parent and guardian responsibilities
Where the learner is a minor, the responsible adult should provide age-appropriate oversight, read reports where supplied, respond to concerns and help maintain a suitable learning routine.
Academic integrity
AI and other support tools may be used only where permitted. A learner may not use them to create a false impression of personal understanding, effort or authorship.
Institutional rules
Learners remain responsible for complying with the rules of their school, college, university or examining body regarding AI, collaboration, calculators, memorandums and submitted work.
Fairly judging the programme
A learning system must be used before it can be fairly judged.
Membership of a gym does not produce fitness without training. In the same way, access to diagnostic assessments, reports, videos, practice, remediation, AI-supported guidance or human support does not produce mastery unless the learner participates.
XVC does not claim to be faultless. Learners and parents may report errors, question methods, dispute conclusions and offer honest criticism.
However, a service cannot fairly be described as "ineffective" while material non-participation, incomplete work, ignored remediation, unused support, inaccurate account sharing or absent parent oversight is disregarded.
Where educational effectiveness is disputed, Internet Learning Solutions may consider available participation records, completed work, assessment attempts, reports, communications and support offered before reaching a conclusion.
FBA Earned Membership
Reduced pricing and continued access are tied to participation.
The formal FBA arrangement is a participation-based and mastery-focused programme. Its reduced fee is offered because the learner and family accept a higher level of accountability.
Programme rules may include weekly activities, deadlines, retries, remediation, reassessment, reporting and other accountability requirements disclosed for that programme.
If the learner does not meet those requirements, FBA access may be suspended, withdrawn or not renewed when the relevant reports are processed. This is not a judgement of the learner’s ability and is not punishment for struggling. It protects the integrity of a programme whose educational and financial model depends on active participation.
Where a non-FBA service is chosen at a higher price, the formal suspension mechanism may not apply in the same way. The educational need for effort, practice, parent oversight and learner responsibility nevertheless remains.
Accounts and household use
Account sharing may affect the accuracy and scope of personalised services.
Accurate information
Users should provide reasonably accurate account, learner and contact information and must not impersonate another person.
Household sharing
A parent may permit siblings to share a Club membership where the family accepts that activity records, recommendations and reports may no longer be learner-specific.
Duplicated services
Shared use does not automatically entitle each learner to separate enrolments, separate reports, separate Human Tutor Fallback, separate video access or duplicated personalised administration. Where the work required is materially increased, separate learner memberships may be required or duplicated service may be limited.
Security
Account holders remain responsible for protecting login details and for activity conducted through the account. Credentials should not be disclosed outside the authorised household.
AI Tutor credits
Credits remain on the account, but they are not transferable.
Credits loaded onto an account, whether purchased separately or included through a subscription arrangement, will not deliberately be deleted merely because a subscription ends or changes.
Credits remain allocated to the account on which they were loaded. Internet Learning Solutions does not provide a credit-transfer, consolidation or reassignment service between accounts.
Continued availability is subject to the Over-the-Shoulder AI Tutor remaining operational, technically viable and able to honour those credits.
Payments and subscriptions
Prices are clear before payment, and loyalty is protected.
Payment processing
Payments may be processed through PayFast or another stated provider. XVC does not directly store payment-card details.
Recurring subscriptions
Where recurring billing applies, the frequency and amount are shown before payment. Billing continues until cancellation takes effect in accordance with the applicable cancellation process.
Existing-member pricing
An existing member who remains continuously subscribed to the same package will not be moved to a higher price merely because the public price later increases.
Lapse or rejoining
A retained price may be lost if the membership is cancelled, lapses through non-payment or is terminated. Rejoining later may occur at the price then available.
Suspension and payment
Suspension or restriction of access does not automatically cancel amounts already due, an applicable notice period or another payment obligation arising before cancellation becomes effective.
Resources and distribution
Free distribution is encouraged. Misrepresentation and reverse engineering are prohibited.
Resources expressly identified as free may be copied, printed, forwarded and distributed widely for educational or promotional use. Teachers and Pedagogical Engineers are encouraged to share them.
Free distribution does not mean surrender of authorship or ownership. The XVC name, Pedagogical Engineer acknowledgement and other authorship or source information must remain intact.
A person may not falsely claim authorship, remove or obscure required attribution, deceptively rebrand a resource, sell it as their own work, or alter it in a way that misrepresents its source or educational purpose.
Unless written permission has been given, a person may not reverse engineer, decompile, extract or systematically reproduce the underlying code, templates, question banks, answer logic, prompts, validation methods or other protected components for use in another product, service or competing resource.
Resources identified as paid, restricted, Channel-only or subject to a separate licence may carry additional conditions. Resources may be added, corrected, replaced or removed at XVC’s discretion.
Honest criticism and reputation
Good-faith criticism is welcome. Material facts must not be distorted.
XVC welcomes respectful disagreement, correction of errors, honest complaints and evidence-based criticism.
Users may not knowingly or recklessly misrepresent participation records, omit material facts in order to create a false impression, fabricate evidence, impersonate another person, threaten reputational harm to obtain an improper concession, or publish statements they know to be materially false.
A learner or parent should not represent that a programme, Pedagogical Engineer or support service has failed while disregarding material non-participation, incomplete work, ignored remediation, unused support or absent oversight.
Acceptable use
The XVC environment must be used lawfully, safely and honestly.
Prohibited misuse
Users may not use XVC for unlawful activity, harassment, threats, impersonation, deepfakes, sexualised or exploitative material, malware, scraping, access circumvention or interference with systems.
Protected educational content
Users may not extract protected question banks, prompts, code, reporting structures or other components for unauthorised competing use.
Safeguarding
Communication involving minors must remain educational, respectful and transparent. Secret, coercive or inappropriate contact is prohibited.
Restriction or termination
Access may be restricted, suspended or terminated where reasonably necessary because of serious or repeated breach, safeguarding concerns, fraud, impersonation, non-payment, abuse of resources, security risk or unlawful conduct.
External services and availability
Connected platforms may have their own terms and technical limits.
XVC may use or link to Moodle, PayFast, WhatsApp, YouTube, Google services, AI providers and other external platforms. Their own terms, privacy arrangements, availability and technical behaviour may also apply.
Internet connections, devices, hosting, maintenance, provider changes and external failures may interrupt access. XVC may correct, replace, update or discontinue features and resources where reasonably necessary.
Changes, cancellation and lawful rights
The rules must remain aligned with the real service.
These terms may be updated when services, providers, pricing, subscriptions, Channels, resources or legal requirements change. Material changes will be reflected by updating the review date on this page.
Future prices may change, but existing members who remain continuously subscribed to the same package retain their current price. New or materially different packages may carry different pricing and benefits.
Cancellation stops future billing when it becomes effective under the applicable process. It does not reverse payments already processed or remove obligations already incurred.
Nothing in these terms is intended to exclude or limit a right, responsibility or remedy that cannot lawfully be excluded or limited.
Before you apply
XVC does not ask for perfection. It asks for participation.
Read these terms carefully before applying, subscribing or entering a participation-based programme. Questions should be raised before payment or enrolment so that the educational relationship begins with a clear understanding.
Email Internet Learning SolutionsThese Terms and Conditions were last reviewed on 1 July 2026.
