Human contact
Technology helps us to organise learning, assessment and support. It does not remove the value of a genuine human conversation when a question needs judgement, context or personal attention.
A human response
WhatsApp is the preferred method of communication because it allows you to reach a real human who can consider your message in context.
Because it is not a chatbot, an immediate response cannot always be guaranteed. We may be teaching, assisting another learner or attending to work that requires our full attention. Your message will, however, be read and answered as soon as reasonably possible.
For formal enquiries, detailed information or documents that are better suited to email, you may use the email route below.
Choose a route
Best for most questions about registration, access, learning routes, Pedagogical Engineer Channels, the XVC Club, the Over-the-Shoulder AI Tutor or any other enquiries.
Open WhatsAppYou will be messaging a real person. Please allow reasonable time for a considered response.
Best for formal enquiries, longer explanations, supporting documents or information that needs to be retained as part of a written record.
Email address loads herePlease click on the button to start the email.
Help us help you
For example: create a profile, open a course, complete a diagnostic test, enter a PE Channel or access the AI Tutor.
Include the page address, course name, Channel name or a screenshot if you can.
A name and Moodle username may help us locate the correct profile. Please do not send a password.
Describe any message shown on screen and what you expected to happen instead.
Protect your information
or any sensitive information.
Speak to a real human