There are three pillars of support for learners: The Over-the-Shoulder (AI) Tutor, the video-memorandums or the etutor (where learners can request videos if any of the previous two resources don't cut it for them).
Parents can contact us for questions about the use of the system and/or resource pillars.
Check the Guided Question Reports (gerenated for every question in the weekly tests) for step-by-step explanations and videos.
For technical issues, please provide screenshots and clear descriptions.